Proactive / Always-on monitoring
Emile-Victor Portenart
Always monitor your website to surface issues before your customer do.
A few use cases:
- When critical issues occur on the website (like broken cart), I want automatic detection and flagging so that we know before customers report it.
- When website performance degrades or errors occur, I want proactive issue creation so that customer service doesn't waste time reporting known problems.
- When monitoring website health, I want automatic issue detection so that we catch problems before they impact customers.
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