Disable email sent to reporters
complete
Gary Gaspar
Disable emails sent to reporters such as "your feedback has been received" or "your feedback has been resolved"
Log In
Emile-Victor Portenart
complete
This feature is now live for everyone.
Head over your Workspace settings to disable your reporters emails.
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Tanya Amaya
Thank you!!!!
Emile-Victor Portenart
complete
This feature is now live for everyone.
Head over your Workspace settings to disable your reporters emails.
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Denis Hacquin
in progress
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Eric Hoffman
This is very important for us to continue this roll out. We must be able to stop the emails, or customize the content. It is causing issues with our users which has paused rollouts. Great to see this is being worked on!! Workspace level is fine for us or account level to manage these items.
Thanks!
Gary Gaspar
Eric Hoffman: Perfect! We're finishing Slack notifications and Widget attachements, then we'll get to this :)
Gary Gaspar
planned
This is moving along! Let us know what you think!
Emile-Victor Portenart
Hey everyone!
We started working on this feature internally, and here's what we came up with. The first version of this feature will be at Workspace level, where you'll be able to disable emails sent to public reporters or guests.
What do you think? Any feedback?
Thanks for your help!
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Tanya Amaya
Emile-Victor Portenart: Yes! Workspace level is great, I can't close anything old out because I don't want to spam my clients, and often the resolution is discussed on a call, and things are closed in batches. Thank you for working on this!
Gary Gaspar
under review
Hi everyone! Provide any insights that could help us in building this feature!
Elliott Mangham
Gary Gaspar: I believe that adding granular settings on a per-site basis, like below, would be helpful:
- Guests to receive an email when THEY submit a ticket?
- Guests to receive an email when OTHERS submit a ticket?
- Team to receive an email when THEY submit a ticket?
- Team to receive an email when OTHERS submit a ticket?
Gary Gaspar
Elliott Mangham: That's really interesting....
intoI'm wondering if they should be split into 2 different sections of the app? For example:
1) Account > My Notifications : Notify me when something happens on a feedback I follow (I created, I commented, ...). It gives each user the ability to control what they want to receive.
2) Project > Notifications : Send a Slack message OR Send an email at [COMPANY@EMAIL.COM] when a key event happens on the project (New feedback, New comment, Status Change). It gives project owners the control to get notified when something happens on their project.
See how we plan to do it for slack -> https://marker-io.canny.io/feature-request/p/slack-notifications
Elliott Mangham
Gary Gaspar: yes this makes a lot more sense! It's good to have account-level and project-level notifications. And Slack integration would be awesome as well, looking forward to that one :-)
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Kyle Whittington
Gary Gaspar: This looks about right. Just want to make sure there is a use case where the person (in our case, client) submitting feedback doesn't need to be the one who disables emails being sent to them from the get-go. We as the owner of the Marker.io account needs to disable this by default... which I think is what you have in the Project -> Notifications flow, hopefully. So when we set that up, we'd just set it to not send any notifications as we don't want any emails / slack messages etc. We just want the webhooks to be called and then we'll do any work that's needed after that - ie. our own notifications, import into our own tracking tool etc.
Gary Gaspar
Kyle Whittington: You're right! My suggestion missed that use case indeed. Especially since some reporters do not have an account where they could manage that.
We should definitely put an unsubscribe link in the emails sent to reporters to allow them to stop receiving these types of emails, but I understand why it's not enough for project owners who want to control the experience more.
How about this for a first iteration?
- Workspace > Emails : Enable/Disable 2 types of emails - a)your feedback has been received b)your feedback has been resolved
- [NEXT ITERATION] My Account > My Notifications : Notify me when something happens on a feedback I follow (I created, I commented, ...). It gives each user the ability to control what they want to receive. And for reporters without an account, they still have the fallback of unsubscribe link
- [NEXT ITERATION] Project > Notifications : Send a Slack message OR Send an email at [COMPANY@EMAIL.COM] when a key event happens on the project (New feedback, New comment, Status Change). Regarless of who the person is. It gives project owners the control to get notified when something happens on their project.
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Kyle Whittington
Gary Gaspar: Sounds good!
Gary Gaspar
Question:
I wonder if this should be a setting that admins/members control as a setting so that reporters do not receive emaills? Or if it should be the reporter's choice to opt-out of receiving the email, almost like an unsubscribe link?
What do you think? Pros & Cons
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Kyle Whittington
Gary Gaspar: I think it's something the admin should control on each product - yes. Rather than an unsubscribe. Our use case is that once an issue is raised and we receive a webhook call with all the data, we are logging it in our own software to then track it. This may not be a very common use case for Marker.io but for us as an app dev agency it's really critical. Clients receiving the email from marker.io is confusing for them as it's not the place we then track progress on it.
Gary Gaspar
Kyle Whittington: That makes sense! You want to control the entire client experience from top to bottom. Thanks for that insight!
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Ilija Milovic
Kyle Whittington: Completely agree. And if we have whitelabel option remove marker.io logo from emails too.