It would be nice to add custom SLA times to incidents based on priority. For example Time to first response and Time to resolution. This is really important for ISO certificates. I

For each priority it need to be possible to add the time to resolution and the time to first response.

For example:

P1: Time to first response is <30 minutes. Time to resolution is <4 hours

P1: Time to first respone is <1 hour. Time to resolution is <8 hours.

It would be also nice to customize your priority's