Create Tickets Directly Within Marker.io
Joe Scanlon
- Allow users to create new tickets directly from within the Marker.io dashboard, without needing to use the browser widget or capture a screenshot.
- Provide an interface similar to the existing reporting flow, where users can:
- Add a title, description, and attachments (images, files, etc.).
- Automatically include useful metadata (browser, OS, URL, console logs, etc.) if desired.
Problem Solved / Use Case
- Currently, users can only create tickets through the Marker.io widget, which assumes they are reporting from a live webpage.
- Some issues or tasks are not tied to a specific webpage or visual bug (e.g., general requests, backend issues, feature ideas).
- This feature would allow teams to manage all bug and feedback reporting in one place, directly inside Marker.io, without needing to leave the dashboard or use an external tool.
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