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Joe Scanlon
Feature Overview
  • Add the ability to create new tickets through the MCP integration, not just pull data from existing ones.
  • Users could send a ticket straight from their AI agent (Claude, Copilot, Cursor, etc.) without opening the dashboard or widget.
  • Works alongside the existing MCP setup so teams using it for exports can also use it for ticket creation.
Use Case
  • Support tickets often come in through channels outside of Marker.io, like phone calls and emails.
  • Right now, logging those tickets means switching over to the dashboard and entering the info manually.
  • With MCP ticket creation, a user could get a support email, pass it to their AI agent, and have the ticket created in Marker.io in one step.