Allow Guests to Change Issue Status and Set Priority
Pascale Desormeaux
Feature Overview
- Allow guests to change issue status (at minimum: Resolved, Reopened)
- Allow guests to set or update a priority/urgency level
- Support a separate "Client Priority" field that maps to a custom field in the integration (e.g. Jira), keeping it independent from the team's internal priority
- Sync all guest changes to connected integrations
Problem Solved
- For agencies, the Guest role is the "client" role. Clients need to communicate status and urgency, but currently can't do either without workarounds.
- Teams are asking clients to write "Resolved" or priority levels in comments, then manually updating. Others are upgrading clients to Members just for priority access, burning paid seats.
- Multiple agency customers have flagged this as a blocker to scaling their use of Marker.io,
Log In
Emile-Victor Portenart
Hey Pascale, thank you for your feedback.
Is it correct to say that you'd like a custom status "Waiting for validation" that maps to a certain status in Jira and let your client actually comment and/or set the issue as "Resolved" themselves?
Pascale Desormeaux
Emile-Victor Portenart
Yes and no.
Yes, for the assignment portion -- if the status determines “client review” then we can rely on this status to identify the feedback that must be validated by the customer (the concept of reassignment is answered with this solution in part).