Analytics dashboard for your feedback operations
Transform your feedback data into actionable insights with our new comprehensive analytics dashboard, helping you understand patterns, measure team performance, and optimize your feedback workflow.
What's new
Three powerful views to analyze your workspace:
- Overview: High-level snapshot of workspace health with key performance indicators. Monitor incoming work volume, completion rates, and team efficiency to quickly identify trends and potential issues
- Issue Insights: Understand the composition and distribution of reported issues. Identify patterns in issue types, priorities, and technical characteristics to inform testing strategies and resource allocation
- Team Performance: Evaluate individual and collective efficiency. Track resolution speeds, workload distribution, and performance trends to optimize productivity and identify coaching opportunities
Key metrics included:
- Feedback volume trends over customizable date ranges
- Issues by status, type, priority, and browser
- Project-by-project breakdown and comparisons
- Reporter activity and contribution patterns
- Resolution time analysis and bottleneck identification
- Team member workload distribution
- much more…
It's perfect for
- Identifying which projects consume 80% of your team's time
- Understanding which browsers actually cause the most issues
- Spotting team members overwhelmed with tickets
- Making data-driven decisions about resource allocation
- Demonstrating the value and impact of your feedback program to stakeholders
Getting started
Access Workspace Analytics from your
Workspace menu
→ Analytics
Read all the documentation about the Workspace Analytics.
This feature is
available on Business and Enterprise plans
. Contact us to enable it for your workspace.