Collect anonymous feedback
Joe Scanlon
Allow users to report feedback without submitting their names and/or email addresses.
We have a workaround available for this. I would love to get your feedback:
Log In
Joe Scanlon
We have a temporary solution for collecting anonymous feedback.
You can find the details here:
Your feedback on this workaround would be greatly appreciated.🙏
Joe Scanlon
We have a temporary solution for collecting anonymous feedback.
You can find the details here:
Your feedback on this workaround would be greatly appreciated.🙏
Phillip Basran
This is a very important feedback for our company as much of our issues/bugs occur without logging in. Thank you.
Emile-Victor Portenart
Phillip Basran: When you say "without loggin in" - do you mean that you'd like:
- your reporter to never send their email (anonymous) and you won't be able to go back to them if you have a question
- have a lighter authentification system that doesn't require guest or member to log in to marker.io first to report feedback?
Joe Scanlon
Really helpful comment from Sawyer:
Right now, if I or a teammate is testing our signup flow in a private browser, by default we're not logged in, and we might not have access to our password manager in this private window
its rather cumbersome to fill out an additional form
Matt Blacker
I'd like to see this feature as well.
It lowers the friction in getting feedback for bugs and can provide a better experience even for 3rd party consultants adding in some feedback.
A setting to either remove the email box or change the required state would be good. If it's changed to not being required moving it below their name would make more sense as well.
Gary Gaspar
Matt Blacker: Thanks for sharing this idea. We've been going back and forth and this, but we still think that everyone should provide an email so you can close the feedback loop. The good news is that if you know your users, you can fill their name and email and their behalf -> https://help.marker.io/en/articles/5276934-identify-reporters
Matt Blacker
Gary Gaspar: We ask our clients to do a round of changes over a period of time, then we can batch these reports and give them a single response. On some systems I agree getting email is important but if it's configurable then we solve both.
Gary Gaspar
Matt Blacker: thanks, that's helpful context. By the way, if you want to disable automatic email confirmations, you can do that here : https://app.marker.io/settings/team/general
